Complaints represent a fundamental right that Users can exercise towards the Service Manager and an important opportunity for improvement for the latter.
Users can file a complaint if they encounter delays, non-compliance or in general a malfunction of the service.
Written complaints must be made by submitting a specific request to be sent to the following address: Brianzacque srl Viale Enrico Fermi, 105 - 20900 Monza (MB), also via email to reclami@brianzacque.it or via PEC (to be used only if send by PEC) a reclami.brianzacque@legalmail.it.
It is emphasized that the use of the form is not mandatory since the User can formulate his own proposals, reports and / or complaints also by using a letter or email (to the above addresses) as long as it contains, in addition to the description of the problem, at least the following information:
- the name and surname;
- the supply address;
- the postal address, if different from the supply or electronic address;
- the service to which the written complaint refers.
The User must also report a telephone reference to be contacted.
The guaranteed response time for written complaints is 30 days.
Do you want to fill in the online form?
1- download and save the form on your pc;
2- open it with a pdf viewer and compile it;
3- save it and email it.
